🚚 Free Domestic Shipping on Orders $85+ • No Hassle Returns

Shipping & Returns

Last Updated: 7/1/2026

Shipping Information

Processing Time

  • Standard Orders: 1-2 business days
  • Custom Orders: 3-5 business days
  • Holiday Periods: Up to 5 business days

Processing time begins after payment confirmation and does not include shipping time.

Shipping Methods & Costs

Shipping MethodDelivery TimeCost
Standard Shipping5-7 business days$10.00 Flat Rate
Free Shipping5-7 business daysFREE on domestic orders $85+

Shipping Areas

Domestic Shipping (US)

  • • All 50 states
  • • APO/FPO addresses
  • • Puerto Rico & US territories

International Shipping

  • • Canada, Mexico & North America
  • • Europe & United Kingdom
  • • Australia, New Zealand & Asia
  • • Other countries — rates calculated at checkout

International rates and delivery times vary by destination. Customs duties and import taxes may apply and are the responsibility of the recipient.

Important Shipping Notes

  • Shipping times are estimates and not guaranteed
  • You must provide accurate and complete shipping addresses
  • We are not responsible for packages delivered to incorrect addresses provided by customers
  • Signature confirmation may be required for orders over $150
  • International customers are responsible for customs duties, taxes, and import fees
  • PO Boxes are accepted for standard shipping only

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package status at:

  • Our order tracking page on the website
  • Directly on the carrier's website
  • Through the carrier's mobile app

Returns & Exchanges

Withdraw from your contract

Use our secure customer account portal to request cancellation of eligible unfulfilled items or a return of eligible delivered items. Shopify will email you a confirmation after you submit your request.

Withdraw from contract

Return Policy Overview

30-Day Return Window

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached to be eligible for our commercial return policy. This policy does not limit any statutory rights that apply to you.

EU Right of Withdrawal

If you are an EU consumer, you generally have 14 days from delivery of the last item in your order to withdraw from an eligible online purchase without giving a reason. You may submit your withdrawal through the button above. For unfulfilled items, the same portal lets you submit a cancellation request.

After notifying us, return the goods within 14 days. Unless we agree otherwise or the item is defective, you are responsible for the direct cost of returning the goods. You may handle an item as reasonably necessary to establish its nature, characteristics, and functioning; you may be responsible for diminished value caused by additional handling.

We will reimburse eligible payments, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. For goods, we may withhold reimbursement until we receive the goods or you provide evidence that you returned them, whichever occurs first. Statutory exceptions may apply, including to certain personalized goods.

Returnable Items

✓ What You Can Return

  • • Unworn clothing with tags
  • • Accessories in original packaging
  • • Items within 30-day window
  • • Defective or damaged products
  • • Wrong size/color sent

✗ What You Cannot Return

  • • Items marked "Final Sale" under our commercial policy, except where statutory rights apply
  • • Worn or washed items
  • • Items without tags
  • • Custom/personalized products
  • • Items returned after 30 days

How to Start a Return

  1. Open the portal: Sign in and select your order
  2. Submit your request: Select the eligible items you want to cancel or return and confirm your request
  3. Check your email: You'll receive an automatic confirmation of your request
  4. Package Items: Securely package items in original packaging when possible
  5. Ship Back: Use the prepaid return label we provide (US orders) or ship via your preferred carrier (international orders)
  6. Processing: Allow 5-10 business days for processing after we receive your return

Return Shipping

  • International Returns: Customer responsible for return shipping costs
  • Defective Items: We cover all return shipping costs
  • Our Error: We cover all return shipping costs

Exchanges

We're happy to exchange items for different sizes or colors of the same product, subject to availability:

  • Same item in different size or color
  • Must be requested within 30-day window
  • Original item must meet return conditions
  • We'll cover shipping for size exchanges on defective items
  • Price differences will be charged or refunded accordingly

Refund Information

Refund Timeline

  • Processing: 5-10 business days after we receive your return
  • Credit Card: 3-7 business days after processing
  • PayPal: 1-3 business days after processing
  • Gift Cards: Immediate store credit

Note: Original shipping costs are not refundable under our commercial return policy unless the return is due to our error or a defective product. Where EU withdrawal rights apply, the cost of our least expensive standard delivery option is reimbursed. Refunds will be issued to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

  • Email us within 7 days of delivery
  • Include photos of the damage or defect
  • Provide your order number and item details
  • We'll arrange for immediate replacement or full refund
  • No need to return damaged items unless requested

Need Help?

Contact Our Customer Service Team

Email: returns@harperrodeodenim.com

Hours: Mon-Fri 9AM-6PM EST

Response Time: Within 24 hours

Weekend Support: Email only