Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and the Harper Rodeo Denim experience.
Still Have Questions?
Our customer service team is here to help! We typically respond within 24 hours.
Orders & Shipping
How long does shipping take?
Orders are normally processed within 1-2 business days. Standard US shipping costs $10 for orders under $85 and takes approximately 5–8 business days after dispatch. Domestic orders $85 and over receive automatic free shipping.
Do you ship internationally?
We ship to the supported international countries listed on our Shipping & Returns page. DHL Express Worldwide or FedEx International Connect Plus may be offered depending on the destination. Rates, delivery estimates, handling fees, and available services are calculated at checkout. Customs duties and import taxes may apply.
Can I change or cancel my order?
Use the “Withdraw from contract” link in the site footer or on our Shipping & Returns page to request cancellation of eligible unfulfilled items. Customers with applicable statutory withdrawal rights can use the same portal.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order status in your account dashboard or by contacting our support team.
Returns & Exchanges
What is your return policy?
Our commercial return policy accepts eligible unworn items within 30 days of delivery with original tags and packaging. Final sale and customized items are excluded except where statutory rights apply. See our Shipping & Returns page for the full policy.
How do I start a return?
Use the “Withdraw from contract” link in the site footer or on our Shipping & Returns page. Sign in with your email verification code, select the order and eligible items, and submit your request. You will receive an email confirmation.
How long do refunds take?
After we receive your return, allow 5-10 business days for refund processing. Refunds go to the original payment method, and your payment provider may take additional time to post the credit.
Can I exchange for a different size?
We can exchange eligible items for a different size or color of the same product within the 30-day return window, subject to availability. We cover return shipping for defective items or our errors. See our Shipping & Returns page for the full terms.
Product Information
How do your sizes run?
Our denim follows standard Western wear sizing, but we recommend checking our detailed size guide for each product. If you're between sizes, we generally suggest sizing up for a more comfortable fit, especially for our work-focused styles.
What makes Harper Rodeo Denim different?
Our denim is specifically designed for rodeo athletes and Western lifestyle enthusiasts. We use premium materials with enhanced durability features, reinforced stress points, and cuts that allow for maximum mobility in the arena and on the ranch.
What is IronHide Starch?
IronHide Starch is our premium denim treatment that provides extra stiffness and crease-holding power preferred by serious rodeo competitors. It's a special formulation that maintains flexibility while giving that crisp, professional arena look.
Care & Maintenance
How should I wash my Harper Rodeo Denim?
Turn jeans inside out, wash in cold water on a gentle cycle with like colors. Use mild detergent and avoid bleach or fabric softeners. For best results, air dry by hanging or laying flat. Heat from dryers can cause shrinkage and fade colors.
How often should I wash my denim?
Quality denim doesn't need to be washed after every wear. We recommend washing every 5-10 wears, or when visibly soiled. Spot clean minor stains and air out between wears to extend the life of your jeans.
Can I dry clean my denim?
While not necessary for regular care, dry cleaning is safe for our denim and can be useful for tough stains. Make sure to specify 'no starch' unless you want that crisp finish.
My denim is too long - can I hem it?
Absolutely! We recommend taking your jeans to a professional tailor familiar with Western wear. They can maintain the original hem style and proportions. Keep the original hem length in case you want to let them out later.
Account & Website
Do I need an account to shop?
You can check out as a guest. A customer account lets you view orders and request eligible returns or cancellations through our secure Shopify customer portal.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. We never store credit card information on our servers and use secure payment processors. Read our Privacy Policy for full details on how we protect your information.
How do I unsubscribe from emails?
You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of any email, or by updating your preferences in your account settings. You'll still receive important order-related communications.
Rodeo & Western Lifestyle
Do you sponsor rodeo athletes?
Yes! We're proud to support up-and-coming rodeo talent. If you're a competitive rider interested in sponsorship opportunities, contact us with your competition history and goals.
What events do you attend?
While we would love to attend every event, we are a small team. We try to attend as many rodeos and Western events as possible to connect with our community. Follow us on social media for updates on where we'll be next!
Do you offer bulk orders for teams?
Yes, we offer team and bulk pricing for rodeo teams, Western stores, and organizations. Contact our wholesale team for custom pricing and embroidery options.
Can you add custom embroidery?
Contact us about a custom team order. We will confirm whether embroidery is available, along with any pricing and minimum order requirements, before you place an order.